Insurance Claims Specialist

5 days ago


Durban, KwaZulu-Natal, South Africa Telesure Investment Holdings (TIH) Full time
About the Role

We are seeking an experienced and skilled Customer Service Consultant to join our team at Telesure Investment Holdings (TIH).

Job Summary: The successful candidate will be responsible for managing customer relationships, resolving claims, and providing excellent customer service.

Key Responsibilities:

  1. Customer Interaction: Manage customer interactions, address concerns, and provide solutions to ensure first-call resolution.
  2. Claim Resolution: Resolve claims in a timely and satisfactory manner.
  3. Product Knowledge: Maintain up-to-date knowledge of insurance products and services.
  4. Correspondence: Respond to routine and unusual customer requests via phone or email.
  5. Operational Compliance: Adhere to organizational policies, procedures, and regulatory codes.

Requirements:

  • Grade 12/ SAQA Accredited Equivalent
  • FAIS and RE5 qualification
  • Class of Business – product knowledge


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