Store Operations Manager

1 month ago


Germiston, Gauteng, South Africa Mr Price Full time
Job Overview

This role is responsible for leading the daily operations of a Mr Price Money Cellular store to achieve set objectives, targets, and customer service standards.

Key Responsibilities
  • Manage stock levels through accurate receipt, unpacking, and replenishment, ensuring adequate stock on hand.
  • Monitor and authorize write-offs, breakages, recalls, OBF, cellular repairs, and returns.
  • Analyze sales and profitability reports to inform operational action plans, increase sales performance, and monitor store expenditure.
  • Review in-store product performance to provide feedback and enhance sales.
  • Identify opportunities to increase sales and brand awareness through in-store marketing, competitor shopping, and drive credit, insurance, mobile, and cellular performance.
Risk Management
  • Conduct compliance checks through defined processes, including admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, and security.
Customer Experience Management
  • Implement customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.
Leadership & Development
  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
  • Recruit, administer, and manage performance in accordance with company policies and procedures.
Innovation
  • Implement Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs, and Money Hub) to delight customers and improve in-store processes.

The ideal candidate will have NQF level 4 or equivalent, 3 years' experience in a store management position, and strong skills in sales and service management, budgeting, computer literacy, communication, retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.



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