Store Operations Manager
1 month ago
This role is responsible for leading the daily operations of a Mr Price Money Cellular store to achieve set objectives, targets, and customer service standards.
Key Responsibilities- Manage stock levels through accurate receipt, unpacking, and replenishment, ensuring adequate stock on hand.
- Monitor and authorize write-offs, breakages, recalls, OBF, cellular repairs, and returns.
- Analyze sales and profitability reports to inform operational action plans, increase sales performance, and monitor store expenditure.
- Review in-store product performance to provide feedback and enhance sales.
- Identify opportunities to increase sales and brand awareness through in-store marketing, competitor shopping, and drive credit, insurance, mobile, and cellular performance.
- Conduct compliance checks through defined processes, including admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, and security.
- Implement customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
- Recruit, administer, and manage performance in accordance with company policies and procedures.
- Implement Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs, and Money Hub) to delight customers and improve in-store processes.
The ideal candidate will have NQF level 4 or equivalent, 3 years' experience in a store management position, and strong skills in sales and service management, budgeting, computer literacy, communication, retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.
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Operational Retail Store Leader
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