Store Director

2 weeks ago


Cape Town, Western Cape, South Africa Pro Select Consulting Full time

Store Operations Manager

We are seeking a highly skilled Store Operations Manager to join our team at Pro Select Consulting.

Main Responsibilities

  • Employee Management
    • Oversee employee activities, provide training, and ensure employees adhere to store policies.
    • Create and manage work schedules to ensure adequate staffing levels during busy and slow periods.
    • Evaluate employee performance, provide feedback, and conduct performance reviews.
  • Customer Service
    • Handle complex customer inquiries, complaints, and ensure a high level of customer satisfaction.
    • Address and resolve customer issues, sometimes escalating them to higher management if necessary.
  • Inventory Management
    • Monitor sales performance and help achieve store sales targets.
    • Oversee inventory levels, stock replenishment, and manage stocktake processes.
    • Ensure that products are displayed according to company standards to maximize sales.
  • Store Operations
    • Ensure the store is clean, organized, and adheres to health and safety regulations.
    • Oversee cash transactions, manage cash registers, and ensure accuracy in financial operations.
    • Responsible for opening and closing the store, including securing premises and handling alarm systems.
  • Reporting and Communication
    • Generate and analyze sales reports to inform business decisions.
    • Communicate with higher management regarding store performance, challenges, and strategies for improvement.

NOTE*: Only candidates residing in the near vicinity of Somerset West will be considered.


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