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High-End Customer Service Professional

2 weeks ago

Cape Town, Western Cape, South Africa Language Recruiters Full time

We are looking for a results-driven and customer-focused Customer Service Representative to join our team at Language Recruiters. As a German Speaking Customer Service Representative, you will be responsible for providing exceptional customer experiences to high-end clients through various communication channels.

Responsibilities:
  • Provide personalized recommendations to customers based on their preferences and needs, showcasing an in-depth knowledge of luxury products.
  • Address and resolve customer complaints and concerns with professionalism, empathy, and a solutions-oriented approach.
  • Collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance the overall customer experience.
Requirements:
  • Fluent in German with excellent written and verbal communication skills.
  • Proficiency in English to effectively communicate with colleagues and support international customers.
  • A genuine passion for luxury brands and products.
  • Exceptional communication and interpersonal skills.
  • Previous experience in customer service, preferably within the eCommerce or luxury retail sector.