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Service Delivery Specialist

2 weeks ago

Midrand, Gauteng, South Africa Vodafone Group Full time
Vodafone Group: A Leader in Telecommunications

Vodafone Group is a British multinational telecommunications company seeking a talented Service Delivery Specialist. As a key member of our team, you will contribute to maintaining exceptional customer experiences through high-quality service delivery.

Main Responsibilities
  • Monitor and evaluate service delivery quality across various customer touchpoints.
  • Analyse customer interactions to identify areas for improvement.
  • Develop and implement coaching strategies to enhance employee performance.
  • Collaborate with teams to design and implement quality improvement initiatives.
  • Conduct regular assessments to guarantee compliance with quality standards.
Qualifications and Experience
  • MATRIC/Grade 12 (Essential)
  • Quality Management Qualification or related qualification with 3-5 years' experience (Essential)
  • OR Matric + 8 or more years' experience (Essential)
  • Assessor Accreditation certifications (Highly advantageous)