Client Service Manager
5 days ago
We Buy Cars: The Car Supermarket is seeking a highly skilled and experienced Client Service Manager to lead our sales and operations team. This role requires a proven track record in managing high-performing teams and driving excellent customer service.
Sales and Performance
The ideal candidate will have expertise in recruitment, performance management, and retention of staff. They will maintain a high level of customer satisfaction through effective handling of call escalations, meet sales targets in line with business strategy, and provide regular reporting and performance analysis to track and improve performance.
Efficiencies and Effectiveness
This role involves ensuring productivity is optimized through effective management of campaigns, driving best practice, and consistently monitoring and evaluating team performance to ensure set objectives are met. The successful candidate will also be responsible for daily and weekly meetings with teams to ensure cross-team alignment and address production issues.
Team Management
The Client Service Manager will identify required resources through capacity planning, focus on maintaining high-performing sales and retention teams, and create and drive motivation through fun activities and themes. They will effectively communicate changes to the mandate to the team and manage absenteeism and late coming across all teams.
Reporting and Compliance
The successful candidate will provide daily feedback to our clients as required, adhere to compliance and regulatory requirements, and analyse existing processes and workflows to identify inefficiencies and propose improvements. They will interpret data and provide actionable insights to support decision-making and optimise processes through automation.
Competencies and Skills
The ideal candidate will possess excellent people management skills, knowledge of SLA management, mandate policies and procedures, panel rankings, and required quality assurance standards. They will have the ability to interact with clients, track targets on a daily basis, and use outcomes to adjust strategies accordingly. Additionally, they will be able to produce and write commentary for client reporting.
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Client Relationship Manager
21 hours ago
Pretoria, Gauteng, South Africa Service Solutions Full timeService Solutions: A Leading Provider of Business ServicesWe are seeking a dynamic and customer-focused individual to join our team as an Account Manager. As a trusted advisor, you will play a pivotal role in nurturing relationships with valued clients, driving business growth, and delivering exceptional customer experiences.About the Role:Lead the...
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Client Services Manager
4 weeks ago
Pretoria, Gauteng, South Africa Kontak Recruitment Full timeClient Services Manager (JB5146)Pretoria, South AfricaSalary: R30 - 40 000 per monthEmployment Type: PermanentWorkplace: In-OfficeAre you a natural leader with a passion for delivering exceptional customer service? Our client, a consumer financial solutions provider, is seeking a Client Services Manager to drive customer satisfaction, communication...
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Client Service Specialist
2 days ago
Pretoria, Gauteng, South Africa Sinakho Staffshop (Pty) Ltd Full timeAbout the PositionWe are seeking a highly motivated and experienced Client Service Specialist to join our team. The successful candidate will be responsible for delivering exceptional client service, resolving queries and complaints, and maintaining accurate records and reports.Key Responsibilities:Provide exceptional client service to meet or exceed client...
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Client Service Representative
8 hours ago
Pretoria, Gauteng, South Africa Canon Solutions America Full timeAbout the RoleWe are seeking a skilled Client Service Representative to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service and ensuring seamless interactions with clients.Your primary responsibilities will include:Receiving and addressing client concerns in a timely and effective...
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Client Service Administrator
24 hours ago
Pretoria, Gauteng, South Africa Momentum Full timeClosing Date : / 03 / 21Reference Number : MMH-2Job Title : Client Service AdministratorPosition Type : PermanentRole Family : Client ServicesCluster : Momentum CorporateRemote Opportunity : Some of the timeLocation - Country : South AfricaLocation - Province : GautengLocation - Town / City : Sandton / Cape TownIntroductionThrough our client-facing brands...
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Client Service Specialist
24 hours ago
Pretoria, Gauteng, South Africa Ashburton Investments Full timeHello future Client Service Specialist,Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk.In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients' holistic balance sheet needs and to...
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Senior Client Services Manager
21 hours ago
Pretoria, Gauteng, South Africa Core Consultants Pty Full timeJob Overview:We're seeking an experienced Group Account Director to join our Johannesburg studio and lead our efforts in the telecommunications and financial services sector.This role requires a seasoned professional with a proven track record of delivering large-scale brand projects for global clients, with a keen eye for spotting growth opportunities and...
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Vp, Client Services
24 hours ago
Pretoria, Gauteng, South Africa Octagon Full timeVP, Client Services (Account lead and NBA Subject Matter Expert)Requisition ID: CLIENT SERVICESResponsible for owning trusted client relationships and growing the business based on marketing expertise, seamless integration, and high-quality delivery, and serving as a core member of our subject matter expert group on the NBA, WNBA, and their affiliates. The...
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Mercedes-Benz Service Expert
2 days ago
Pretoria, Gauteng, South Africa Dot Service Full timeAt Dot Service, we are seeking a skilled Mercedes-Benz Service Expert to join our team in Gauteng. Our client is looking for an individual who can diagnose and repair vehicles from the respective brand using advanced diagnostic equipment.Duties & Responsibilities:Perform regular maintenance, inspections, and repairs to keep vehicles in top...
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Purchasing Manager
1 day ago
Pretoria, Gauteng, South Africa Ad Hoc Client Full timeJob OverviewWe are seeking a skilled Purchasing Manager to join our team at Ad Hoc Client. The successful candidate will be responsible for managing the procurement process, ensuring timely delivery of goods and services.
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Client Service Representative
21 hours ago
Pretoria, Gauteng, South Africa Momentum Full timeAt Momentum, we strive to deliver exceptional client service and exceed customer expectations. Our team of professionals is dedicated to providing timely and effective resolutions to client complaints, ensuring a positive experience for our valued clients.Job DescriptionThe ideal candidate will possess excellent communication and interpersonal skills, with...
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Client Services Analyst
24 hours ago
Pretoria, Gauteng, South Africa Jse Limited Full timeJob category : Banking, Finance, Insurance.StockbrokingContract : PermanentRemuneration : Market RelatedEE position : YesAbout our companyThe JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is...
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Supply Chain Manager Ad Hoc Client
1 day ago
Pretoria, Gauteng, South Africa Ad Hoc Client Full timeResponsibilitiesLiaise with internal stakeholders to identify buying requirements and align them with business objectives.Develop and manage relationships with suppliers to secure best prices and ensure compliance with quality standards.Manage purchasing procedures to meet company standards and promote fair dealing practices.
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Client Services Consultant
2 weeks ago
Pretoria, Gauteng, South Africa Pillango Placements Full timeYou will assist clients with medical scheme-related queries, liaise with medical aid providers, and ensure exceptional service delivery.REQUIREMENTSNQF5 Qualification (essential for providing client advice)Registered with the CFMS (Council for Medical Schemes)RE5Class of Business - Short Term Personal Lines & Health5+ years of experience in client services...
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IT Client Services Manager Ref: LL Rneg
2 days ago
Pretoria, Gauteng, South Africa Headcount Personnel Consultants Full timeDuties & ResponsibilitiesLead, manage and grow the Client Services business unit, overseeing a team of Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects of client service contracts, including end-user devices, IT support, Sales, Account Management,...
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Client Service Executive
4 days ago
Pretoria, Gauteng, South Africa Unique Personnel (Pty) Ltd Full timeAbout the Role:This is an exciting opportunity to join our team as a Sales Account Manager and take your career to the next level. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our high-level corporate clients and driving sales growth through effective relationship-building and...
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Client Services Specialist
21 hours ago
Pretoria, Gauteng, South Africa SGS Full timeAbout the RoleThe successful candidate will have excellent communication skills with good written and speaking ability of English. They will also possess strong experience with SLIMS, supervisory experience, and ability to work well under pressure and tight timelines.Good understanding of ISO IEC / 17025.Excellent communication skills with good written and...
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Client Services Support Agent
2 days ago
Pretoria, Gauteng, South Africa DeepAlert Full timeClient Services Support Agent – Gauteng, SADeepAlert is an established brand providing AI video analytic solutions to the surveillance industry worldwide. We service many of SA's leading off-site Monitoring companies, providing a cost-effective, cloud-based monitoring platform. Due to increased demand for our product, we are expanding our team and require...
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Pest Management Professional
4 days ago
Pretoria, Gauteng, South Africa Ad Hoc Client Full timeRole OverviewPest control specialists work closely with clients to assess and mitigate pest-related risks. Their primary objective is to identify and manage pest infestations while adhering to strict guidelines for environmental protection, public health, and food safety.Core ResponsibilitiesPerform detailed property inspections to detect signs of pest...
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Client Service Director
7 days ago
Pretoria, Gauteng, South Africa Sanlam Full timeWe are seeking a Client Service Director to lead our retail branch's customer service efforts. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong understanding of sales strategies and techniques.Primary Responsibilities:Develop and implement a customer-centric service strategy to drive satisfaction and...