Infrastructure Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Ello Technologies Full time

We're looking for a highly skilled Infrastructure Specialist to join our team at Ello Technologies. As an expert in system installation, you will play a crucial role in ensuring the smooth operation of our IT infrastructure.

About the Role
  1. The successful candidate will be responsible for installing and configuring network hardware, cabling, and connectivity solutions.
  2. Diagnostics and issue resolution: You will diagnose Layer 1-3 network issues and escalate unresolved problems to senior engineers.
  3. Maintenance and upgrades: Regularly monitoring, maintaining, and upgrading network, WiFi, firewall, and security systems is a key responsibility.
  4. Customer support: Providing excellent technical assistance to clients is essential.
  5. Collaboration: Working closely with internal teams, ISPs, and vendors is vital for optimal service delivery.
  6. Task completion: Ensuring that all assigned tasks are completed on time and in accordance with best practices.
  7. Reporting: Entering work progress and issues into job cards and internal ticketing systems.
  8. SOP compliance: Following company procedures and ensuring network security best practices.
Requirements
  • Deep understanding of network basics (TCP/IP, DHCP, DNS, VLANs, etc.).
  • Practical experience with routers, switches, and access points (MikroTik, Cisco, Ubiquiti, FortiGate).
  • Basic knowledge of network protocols (OSPF, BGP, STP).
  • Skills in WiFi setup, troubleshooting, and signal optimization.
  • Familiarity with firewalls, network security, and VPN configurations.
  • Able to use tools like PRTG, Zabbix, or SolarWinds to monitor network health.
Our Offer
  1. Competitive market salary.
  2. Performance-based bonuses.
  3. Development opportunities and certification support.


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