Food Service Operations Director

3 days ago


Springs, South Africa FiveStar Food Mart Full time
Job Description:

The Food Service Manager at FiveStar is a crucial position that requires excellent communication, merchandising, customer service, food safety, storage, preparation, sanitation, supervision, and training skills in the food service area. This role involves partnering with the General Manager to ensure FiveStar customer service standards are met as outlined in company policies and procedures.

Key Responsibilities:
  • Proficient in Customer Service Representative responsibilities.
  • Partner with management team to ensure FiveStar customer service in the food service area.
  • Stay up-to-date with health and food safety regulations such as sanitation, storage, rotation, expirations, preparation, cooking, thawing, temperatures, etc.
  • Ensure inventory control and ordering, food quality, equipment maintenance and cleaning, accounting procedures, and production guides for food preparation (weights, portions, assembly) are followed.
  • Communicate effectively with General Managers on emails, weekly and monthly specials, and company-wide programs.
  • Responsible for merchandising including signage, pricing, freshness, and presentation of products.
  • Promote company food service sales promotions.
  • Collaborate with General Manager to train and supervise staff in food service responsibilities.


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