Chief Experience Officer

4 days ago


Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time
Job Description

Salt Employee Benefits is seeking a seasoned professional to fill the role of Chief Experience Officer. In this position, you will be responsible for driving a customer-centric approach across all touchpoints and channels, ensuring that our members receive a seamless and positive experience.

Key Responsibilities
  • Develop and implement a comprehensive client experience strategy that aligns with the company's overall business objectives.
  • Work closely with internal stakeholders, including the executive leadership team, IT department, and marketing teams, to identify areas of improvement and opportunities for growth.
  • Collaborate with external partners, such as client liaison offices, to understand member interactions and preferences.
  • Create data-driven client journey maps to identify friction points and gaps in services.
  • Develop and implement strategies to enhance the overall member experience, including improving user-friendliness and accessibility of our apps and portals.
Requirements
  • 10-15 years of experience in a similar position, preferably in the financial services industry.
  • Strong background in product management, project management, customer service, marketing, public relations, and sales.
  • Relevant degree, preferably a Master's in business administration, communications, marketing, or public relations.


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