Healthcare Operations Director
7 days ago
Job Overview
We are seeking an experienced Hospital Manager to join the Intercare Group South Africa team.
The successful candidate will be responsible for overseeing hospital operations, ensuring quality customer service, and driving business growth.
About the Role
This is a dynamic leadership opportunity that requires strong operational management skills, strategic thinking, and excellent communication abilities.
Main Responsibilities
- Quality Customer Service
- Ensure a seamless patient experience by fostering strong relationships with patients, professionals, and stakeholders.
- Implement and oversee hospital processes to maintain service excellence and patient safety.
- Drive patient satisfaction surveys and respond to feedback for continuous improvement.
- Sound Operational Practices
- Manage hospital operations in line with Intercare's strategy and operational model.
- Lead hospital-specific best practices, ensuring efficiency and compliance.
- Monitor and audit hospital processes to maintain high standards of clinical and operational performance.
- Legislative Compliance & Clinical Excellence
- Ensure adherence to all healthcare regulations, SANC guidelines, and Intercare policies.
- Maintain compliance with infection control, safety, and quality standards.
- Manage licensing, governance, and regulatory requirements.
- Financial Sustainability & Business Growth
- Develop and implement strategies to achieve financial targets and operational efficiency.
- Oversee budget management, cost control, and risk mitigation.
- Foster professional relationships to drive hospital utilisation and growth.
- Lead and develop hospital staff, ensuring engagement, performance, and alignment with Intercare's values.
- Drive training, mentorship, and continuous development initiatives.
- Oversee staffing levels and human capital processes to optimise hospital operations.
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