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Network and Systems Manager

1 week ago

Cape Town, Western Cape, South Africa University of Fort Hare Full time
Role Overview

The ICT Engineer will be responsible for providing technical support, maintaining systems, and ensuring seamless operations at the University of Fort Hare in Cape Town. The successful candidate will have a strong background in ICT and excellent communication skills.

Key Responsibilities
  • Desktop Support: Provide remote management, VOIP, network, and troubleshooting services using various tools.
  • Desktop Security: Implement content filtering, backups, and ensure desktops are updated weekly to maintain security standards.
  • In-house System Management: Implement, maintain, and update nationally compliant systems, train users, and perform data checks.
  • ERP Support: Provide support to end-users, perform integrity checks, and identify issues to ensure system reliability.
  • Development: Manage service providers, stay updated on new technologies, and provide training input to enhance skills.
  • Institutional Knowledge: Manage Intranet, CRM solutions, including calendars, documents, SharePoint, and Office 365.
  • Social Media/Web: Develop mass email marketing campaigns, manage donation systems, engage with the community, and manage infrastructure.
  • ICT Administration: Ensure compliance with ICT policies and standards, maintain equipment databases, manage site documents, and report on helpdesk/tickets.
  • Business Intelligence: Publish Power BI reports, write/adjust MySQL queries, and review/optimize queries to drive business decisions.