Customer Service Specialist

7 days ago

Cape Town, Western Cape, South Africa Minacs Full time
Job Overview
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We are seeking a highly motivated and results-driven Customer Service Specialist to join our dynamic team. As a key member of our client-facing department, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to client inquiries.

About the Role
  • Take ownership of high-profile cases from beginning to resolution, utilizing your analytical skills to identify and resolve complex issues.
  • Manage work orders within business SLAs, ensuring seamless delivery and meeting client expectations.
  • Assess Health and Safety risks and proactively mitigate risks to the client's business, promoting a safe and secure environment.
  • Apply agreed behavioral and compliance standards consistently, upholding our company's values and reputation.
  • Share knowledge and skills with colleagues, fostering a culture of collaboration and continuous improvement.
  • Communicate new information relevant to the campaign to colleagues, customers, and managers, promoting transparency and open communication.
  • Develop and maintain current knowledge of the campaign, staying up-to-date on industry trends and best practices.
  • Ensure first contact resolution at all times, delivering excellent customer service and building strong relationships with clients.
  • Protect information security and take responsibility for highlighting any issues using correct processes.
  • Provide exceptional customer experiences, exceeding client expectations and promoting loyalty.
  • Verify and update customer information, maintaining accurate records and ensuring data integrity.
  • Proactively offer solutions to issues or concerns customers may face, demonstrating empathy and a commitment to resolving problems efficiently.
Your Qualifications and Experience

This role is ideal for individuals with:

  • A minimum of 12 months international BPO call center experience (essential).
  • Experience in travel, e-commerce, retail, and fintech (advantageous).
  • Passed Grade 12.
  • Ability to work shifts aligned to US business hours.
  • Proficient in English verbal communication.
  • Self-motivation and high responsibility.
Benefits

In this role, we offer benefits that support your unique lifestyle:

  • A monthly salary of R8,800, inclusive of campaign allowance.
  • Incentive up to R1,500.
  • Medical aid for the main member/medical insurance for employee and two dependents.
  • Pension fund.
  • Subsidized transport.
  • Group life cover.
  • Fantastic Employee Assistance Programme (EAP).
  • Access to financial well-being sessions, will writing sessions, and stress management sessions.
  • Team building and upskill training opportunities.
  • Interactive and inclusive company culture.

We celebrate our differences and welcome applications from individuals who share our values and passion for delivering exceptional customer experiences.

Eligibility to Work

In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position.

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