Netsurit Team Lead

5 days ago


Randburg, Gauteng, South Africa Netsurit Full time

About Netsurit

Netsurit is a dynamic and innovative company that provides IT support services to its clients. We are seeking a skilled IT Department Supervisor to join our team.

Job Summary:

The IT Department Supervisor will be responsible for overseeing daily operations during designated shifts, ensuring swift resolution of technical issues and driving overall efficiency of our IT support services.

Key Responsibilities:

  • Supervise and lead a team of IT support personnel during designated shifts.
  • Provide guidance, coaching, and mentorship to foster a positive and collaborative work environment.
  • Ensure adherence to company policies, procedures, and performance standards.
  • Oversee the resolution of technical issues reported or escalated by end-users.
  • Troubleshoot and escalate complex technical problems to higher-level support teams when necessary.
  • Maintain a high level of expertise in the organization's systems and software.
  • Coordinate and manage IT resources and staff during assigned shifts.
  • Collaborate with other shift supervisors to ensure seamless transitions between shifts.
  • Act as a point of contact for IT-related incidents and document and report incidents accordingly.
  • Support the professional development of team members.
  • Effectively communicate with end-users, team members, and other departments.
  • Monitor and analyze performance metrics related to IT support.
  • Implement and enforce quality assurance processes to ensure high-quality IT support services.

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