Application Solutions Expert
4 days ago
At Hyva Group, we are a leading provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Our company is committed to developing, producing, marketing, and distributing components used in hydraulic loading and unloading systems on trucks and trailers.
With over 40 years of experience, our company has grown into a global organization operating in more than 110 countries with over 3,500 employees worldwide. We have an extraordinary sales and service coverage with 14 production facilities in Brazil, China, Germany, India, and Italy, serving over 20,000 customers globally.
Main Responsibilities- The Application Engineer plays a crucial role in increasing sales by creating customer value through pre-sales activities. This involves identifying the best product fit for different sites and applications, defining and optimizing customer-specific solutions in collaboration with the customer.
- The primary focus areas include pre-sales tasks, technical work-preparation tasks, and technical support. The successful candidate will be responsible for managing 'technical work-preparations' of sold transport solutions, including designs, project folders, and technical documentation.
- Support Sales and customers in selecting the best possible product solution for their operations (pre-sales phase); create Trailer Win concepts, offer drawings (AutoCad), SEBIS codes;
- Manage 'technical work-preparations' of sold transport solutions, including designs, project folders, proper creation of technical documentation and quality level;
- Operate internal help desk to answer queries from Sales/customers/product managers/ product specialists on technical issues;
- Provide technical commercial support to Sales team;
- Study the operation and product to make informed recommendations for operational, system or product-related improvements;
- Provide input to R&D engineering (all LoBs) for continuous product improvement and year model upgrades;
- Ensure evaluation and integration of customer feedback;
- Provide all necessary product information that may be required in support of sales;
- Responsible for management of various documentation materials, such as construction guidelines, project files and technical manuals;
- Define and execute trainings for trainers, product managers and customers (country & dealer level);
- Quality check of equipment going into field;
- Handle warranty claims and ensure prompt and effective resolution;
- Customer training on the job;
- Manage warranty claims according to HYVA guidelines, using global processes within given time parameters;
- Willing to travel;
- Use Hyva global processes and tools for these tasks.
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