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Commercial Truck Aftersales Professional

2 weeks ago

Kempton Park, Gauteng, South Africa Watershed Consulting Full time

Watershed Consulting seeks a highly skilled aftersales professional to support dealership service teams with technical and operational guidance in the commercial truck industry. This role involves overseeing warranty adjudication, providing expert technical support for diagnostics, troubleshooting, and repairs, as well as managing key accounts and maintaining strong customer relationships.

Key Responsibilities:
  • Support dealership service teams with technical and operational guidance
  • Oversee warranty adjudication and ensure compliance with OEM policies
  • Provide expert technical support for diagnostics, troubleshooting, and repairs
  • Identify and coordinate training initiatives for aftersales teams
  • Manage key accounts and maintain strong customer relationships
  • Work closely with parts distribution teams to ensure availability and efficiency
  • Monitor and report on key aftersales performance indicators
Requirements:
  • Diesel trade/technical qualification
  • At least 5 years experience in a similar aftersales role within the truck industry
  • Strong knowledge of truck service operations, warranty processes, and fleet management
  • Willingness to travel extensively within the assigned region
  • Fluent in Afrikaans (essential for dealer and customer communication)
  • Valid Code 8 drivers license

This role requires a strong passion for commercial trucks and customer service excellence, as well as excellent communication skills. If you are a results-driven individual looking to take your career to the next level, please apply.