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Tech Officer: Junior Customer Support Specialist

4 weeks ago

Bethal, Mpumalanga, South Africa BCXP Full time
Job Summary

We are seeking a highly skilled and motivated Junior Customer Support Specialist to join our team at BCXP. As a key member of our Digital Workplace Management (DWM) department, you will be responsible for providing technical assistance and maintenance of computer systems, logistical support, and audio visual equipment.

Key Responsibilities
  • Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients.
  • Facilitate the resolution of 3rd party Incidents by liaising with external resources.
  • Perform root cause analysis and troubleshooting across systems to resolve incidents.
  • Engage and liaise with all personnel, including VIP personnel.
  • Follow the escalation matrix and keep the customer informed.
  • Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
  • Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
Requirements
  • NQF 4: Grade 12 National Diploma in Information Technology.
  • 1 years' experience in IT end user support with an understanding of SLA call management on different service desks.
  • A+N+Certification in ITIL Service Management and Service Delivery modules.
  • ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E).
  • HP, Dell, Lenovo, Mustek products will be advantageous.
Preferred Qualifications
  • NQF 4: Grade 12 National Diploma.
Working Conditions

Engagement will all levels within the organisation, internal and external to the business. Drivers Licence and Reliable Vehicle - both required. Willing to travel. Working Shifts. Willingness to be on standby.

Equal Opportunities Employer

BCXP is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.