Travel Experience Specialist
5 days ago
About Cape Union Mart:
A leader in premium all-inclusive holidays, Cape Union Mart has been continuously innovating over the last 70 years with close to 80 ski and sun resorts across various regions worldwide.
Our goal is to provide customers with unforgettable experiences through our upscale friendly and multicultural resorts.
About Our Business Unit:
Our business model separates Resorts from Markets. As part of the EAF Markets unit, you will be handling sales in multiple countries across Europe, Africa, and France.
Job Overview:
In this role, you will work as a Real Brand Ambassador contributing your expertise to achieve sales objectives and customer satisfaction.
Main Responsibilities:
- Client Relationships:
- Welcome clients with a professional approach
- Create lasting relationships with clients throughout the sales process
- Follow up and ensure client satisfaction
- Collect client requirements and preferences
- Provide tailored trip recommendations
- Enhance destinations, products, and the Club Med experience
- Contribute to increasing turnover through client retention and additional service sales
- Identify new business opportunities with clients (M & E, Partnership, Sponsorship, Influencer, Recommendation)
- Manage commercial data (customer file, data capture, complaint tracking)
Required Skills:
- Strong knowledge of travel and tourism industry
- Sales and negotiation expertise
- Digital proficiency (office and sales tools)
A successful candidate should possess an entrepreneurial spirit, be open-minded, and enjoy working as part of a team.
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