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Global Network Infrastructure Manager
2 weeks ago
The Managed Services Cross Technology Engineer will be responsible for:
- Providing first-line support to clients for standard and low-complexity incidents and service requests.
- Monitoring client infrastructure and solutions to identify potential issues.
- Investigating and resolving complex technical issues.
- Developing and maintaining knowledge articles to aid in incident resolution.
- Scheduling maintenance activity windows for patching and configuration changes.
Requirements
- Bachelor's degree or equivalent qualification in IT/Computing.
- Relevant certifications, such as CCNA or Microsoft Certified.
- At least 1 year of experience in a similar role.
- Strong understanding of IT infrastructure and systems.
- Excellent communication and problem-solving skills.
