Performance Optimization Lead

2 days ago


Randburg, Gauteng, South Africa Tracker South Africa Full time
Role Description

The Performance Optimization Lead is responsible for developing and implementing strategic initiatives to drive performance improvement across the contact centre. This includes analyzing current processes, identifying opportunities for improvement, and developing solutions to address them.

Key Responsibilities:
  • Lead cross-functional teams to develop and implement performance optimization initiatives.
  • Analyze current processes and identify opportunities for improvement.
  • Develop and implement process improvements to maximize productivity and efficiency.
  • Collaborate with business stakeholders to understand business needs and develop solutions to address them.
  • Monitor key performance indicators (KPIs) to measure the effectiveness of process improvements.
  • Make recommendations based on data analysis to inform business decisions.
  • Communicate effectively with stakeholders at all levels to share progress and results.
  • Ensure compliance with regulatory requirements and industry standards.
  • Continuously seek opportunities to improve processes and services.
  • Maintain accurate records and reports to track progress and measure success.


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