Executive Director of Travel Operations

1 week ago

Cape Town, Western Cape, South Africa RareCruit Full time
Job Description:
As an Executive Director of Travel Operations at RareCruit, you will oversee the daily operations and end-to-end travel processes. This includes leading the implementation of travel technology, managing supplier contracts, and monitoring performance metrics. Your role will also involve guiding and mentoring a diverse team, including finance, operations, and support professionals.

Key Responsibilities:
  • Oversee all daily operations and end-to-end travel processes
  • Lead implementation of travel tech, NDC aggregators, and booking systems
  • Manage supplier contracts and escalated customer issues
  • Monitor and drive KPIs and performance metrics

Team Leadership & Development:
  • Guide and mentor a diverse team including finance, operations, and support
  • Conduct performance reviews and manage team structures, leave, and incentives
  • Identify upskilling opportunities and provide professional guidance
  • Address HR matters such as conflict resolution and disciplinary procedures

Sales & Client Relations:
  • Support Key Account Managers with client acquisition and retention
  • Negotiate corporate deals, service fee renewals, and manage SLAs
  • Handle escalations, after-hours emergencies, and client events
  • Drive corporate growth opportunities and reporting insights

ITC & Supplier Management:
  • Support and develop a team of 25+ ITCs
  • Conduct regular training, visits, and operational oversight
  • Manage invoicing (QuickTrav), errors, and ADM write-offs
  • Foster relationships with key suppliers and attend industry events

Technology & Financial Oversight:
  • Work closely with Amadeus, Smart Flows, NDC systems, and ticketing
  • Ensure IATA compliance and financial health of the division
  • Oversee credit card processes, budgets, and finance admin

Marketing & CRM:
  • Collaborate with marketing to drive client engagement via CRM, newsletters, and social media
  • Coordinate ITC marketing support and advertising strategies

HR, IT & Compliance:
  • Work with HR and IT providers to manage systems, recruitment, and disciplinary actions
  • Ensure compliance with ASATA, IATA, and internal processes

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