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Service Delivery Excellence Specialist

3 weeks ago

Midrand, Gauteng, South Africa iOCO Full time
Key Responsibilities

This position involves performing daily application availability checks, identifying areas for service improvement, and proposing plans to enhance client satisfaction.

You will work closely with colleagues to achieve First Line Resolution (FLR) percentage, meet Service Level Agreements in the Call Logging System, and ensure calls are assigned to the next resolver groups within specified timeframes.

Strong technical knowledge and experience in ITaaS products and services are essential, along with effective communication and problem-solving skills.