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Room Reservations Coordinator

3 weeks ago

Cape Town, Western Cape, South Africa Ejobdesign Full time

About Ejobdesign

We're a team that prioritises staff well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. Our growth opportunities include internal programs, traineeships, study loans, and professional coaching for managers.

Our comprehensive benefits package includes medical aid, retirement, and disability funding. We're committed to social and environmental responsibility.

Room Reservations Coordinator

In this role, you'll ensure reservations are maximised through booking, daily follow-up, and confirmation. Your responsibilities will include planning the daily work schedule and ensuring all Group & FIT booking enquiries are dealt with within 24 hours.

You'll process Group & FIT reservations in Opera, including rooming lists, handovers, linking correct corporate company/agency to bookings, and detailed billing instructions. You'll provide reports and records of groups during stay and after departure.

Your tasks will also include following up on group enquiries, updating channel bookings, monitoring availability, managing overbooking situations, and assisting with administrative tasks.

You'll ensure special requests are met and provide exceptional customer service while keeping abreast of hotel activities/offerings and attempting to upsell these to guests. Part of your role will be resolving any issues or complaints related to reservations.

Demonstrating a strong team support ethic will form part of your responsibilities.

Required skills include a Hotel diploma or degree, experience in a similar position, GDS Operating systems, and website intranets. You should have basic accounting skills and computer literacy, including MS Office and Opera.

A strong commercial drive, exceptional attention to detail, and ability to handle stress and work under pressure are essential. Excellent verbal and written communication skills, combined with customer focus, teamwork, and planning abilities, will ensure success in this fast-paced environment.