Aftersales Service Specialist

4 weeks ago


Krugersdorp, Gauteng, South Africa Sydsen Full time
Aftersales Consultant Job Description

We are seeking a skilled Aftersales Consultant to join our team at Sydsen. As a key member of our team, you will be responsible for ensuring a seamless service experience for our customers.

Key Responsibilities:
  • Confirm accurate customer details and determine payment methods.
  • Liaise with customers regarding warranty/motor plan issues and provide quotations for motor plan contracts where applicable.
  • Pre-assess all bookings for the next day and offer customers a pre-assessment visit to confirm challenging problems.
  • Follow up on parts orders and promptly inform customers of any delays.
  • Create repair orders and arrange booking reminders.
  • Plan routes and ensure driver availability on the day of service.
  • Ensure clean and available loan vehicles for customers.
  • Maintain accurate customer information and monitor outstanding parts orders and unpaid invoices.
  • Confirm customer and vehicle details.
Requirements:
  • 2-3 years of experience as an aftersales consultant or in a related role.
  • Automotive industry background.
  • Grade 12 qualification.
  • Computer literacy, preferably with Autoline or Kerridge.
  • Valid driver's license.

Please note that only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.



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