FNB Community Liaison

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at FirstRand Bank Limited. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring that their needs are met promptly and efficiently.

Key Responsibilities

• Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Process customer transactions, including account openings, closures, and transfers.
• Manage customer relationships, building trust and loyalty through effective communication and problem-solving.
• Work collaboratively with internal teams to achieve business objectives and improve customer satisfaction.
• Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.

Requirements

• High school diploma or equivalent required; degree in business or related field preferred.
• Minimum 2 years of customer service experience in a financial institution or related industry.
• Excellent communication and interpersonal skills, with ability to work effectively with diverse customer groups.
• Strong problem-solving and analytical skills, with ability to think critically and make sound decisions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.