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Customer Service Manager

1 week ago


Sandton, South Africa Workforce Staffing - Gauteng Full time
Sales Support Role

We are seeking a highly motivated and organized individual to fill a sales support position at Workforce Staffing - Gauteng. As a sales support professional, you will be responsible for managing daily operations of the call center department, ensuring high-quality customer service and adherence to company policies and procedures.

Key Responsibilities
  • Develop and implement strategies to increase sales and meet or exceed sales targets, monitoring performance data to inform decisions.
  • Train and coach call center staff to achieve individual and team goals, conducting regular performance evaluations and providing feedback for improvement.
  • Collaborate with other departments to ensure smooth operations and customer satisfaction, staying updated on industry trends and best practices.
Requirements
  • Prior experience in a call center management or similar sales environment, with proven leadership skills and ability to motivate teams.
  • Familiarity with Pastel call center software and Microsoft Office, as well as excellent communication and interpersonal skills.
  • Ability to analyze data, identify trends, and make data-driven decisions to drive sales performance, working in a fast-paced environment and handling multiple priorities.