Senior IT Infrastructure Specialist
4 days ago
We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at Capital Recruit. The successful candidate will be responsible for ensuring the stability and efficiency of our in-house information systems, supporting core organisational functions.
Key Responsibilities:- Strategic Planning and Collaboration
- Work closely with network staff to ensure smooth operation of software and systems that support business objectives and processes.
- Collaborate with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and resolve business systems issues.
- Application Design and Deployment
- Design and deploy new applications and enhancements to existing applications, software, and operating systems.
- Conduct research on software and systems products to justify recommendations and support purchasing efforts.
- Operational Management
- Evaluate the effectiveness and efficiency of existing systems; develop and implement strategies for improvement or further leveraging these systems.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with disaster recovery and business continuity strategies.
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Document system configuration, mapping, processes, and service records.
- Verify compatibility and interoperability of in-house computing systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Configure, troubleshoot, isolate, repair, and resolve customer desktop issues, including hardware and software.
- Communicate directly with customers via phone, email, and remote diagnostics to identify, reproduce, and resolve reported issues.
- Independently troubleshoot all support requests and follow escalation policies.
- Maintain computer hardware inventory and build computers ready for deployment.
- Establish and maintain positive professional relationships with users.
- Install and maintain company-stipulated software and tools with correct versions and patches applied.
- Participate in after-hours on-call rotation.
- Provide training and mentoring for desktop support team members, including escalated support requests.
- Education:
- Minimum Matric.
- CompTIA N+ or IT Diploma or MCITP (Desktop Engineer).
- Experience/Knowledge:
- Minimum 4 years general IT experience.
- MCP (Microsoft Certified Professional) & A + Certification highly preferred.
- Certification in technologies (A+, N+, MCSE).
- Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, e.g. email / internet / firewall / Proxy / VPN.
- Above-average knowledge of commonly used applications (MS Office suite of products, Internet Browsers).
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals).
- Basic knowledge of Fortinet Firewalls.
- Basic knowledge of VMWare.
- Basic knowledge of Veeam.
R35,000 – R40,000 per annum.
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