Tenant Onboarding Coordinator

4 days ago


Cape Town, Western Cape, South Africa University Of Fort Hare Full time

South African's #1 Property Investment Group is a leading player in the property industry, seeking an experienced Tenant Onboarding Coordinator to join their team in Cape Town.

This role involves managing the seamless transition of existing tenants from another rental agency to IGrow. With your previous working experience within the property industry, you will be responsible for ensuring that all necessary documentation is received, verified, and recorded accurately while maintaining clear and consistent communication with all stakeholders.

To qualify for this position, you must have:

  1. Matric Qualification
  2. Previous working experience within the property industry
  3. Proficiency in data entry and CRM / property management systems
  4. Strong administrative and organisational skills
  5. Detail oriented
  6. Excellent communication skills (verbal and written)
  7. Ability to manage multiple tasks
  8. Deadline driven
  9. Customer-focused approach with strong problem-solving abilities

Duties and responsibilities include:

  1. Oversee and administer the onboarding process for tenants transitioning from another rental agency to IGrow.
  2. Ensure all required documentation and information are received in a timely manner and remain current.
  3. Liaise with stakeholders on a weekly basis to provide progress updates and address any concerns.
  4. Maintain accurate and up-to-date records in relevant systems.
  5. Communicate effectively with clients to keep them informed throughout the onboarding process.


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