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Car Rental Agents
2 months ago
We are seeking highly motivated and customer-focused individuals to join our team as Car Rental Agents. As a key member of our team, you will be responsible for providing exceptional customer service, handling reservations, and ensuring a seamless rental experience for our clients.
Key Responsibilities:- Customer Service: Assist customers in renting vehicles by providing information on available options, rates, and waivers.
- Reservation Management: Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules.
- Vehicle Inspection: Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance.
- Rental Agreement: Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver's licenses and payment information.
- Problem Resolution: Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary.
- Matric Certificate: A valid Matric certificate is required.
- Code 8 Driver's License: A non-expired Code 8 driver's license is mandatory.
- SA ID: A valid SA ID is required.
- Customer Service Experience: At least 2 years of experience in a customer-facing role.
- Computer Literacy: Proficiency in computer systems and ability to process payments and generate reports.
As a Car Rental Agent, you will be required to work shifts, weekends, and public holidays. You must be able to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs.
We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
