Collection Team Supervisor Role
15 hours ago
Join Our Team:
We are seeking an experienced Team Leader to lead our Contact Centre team to success. As a key member of our team, you will be responsible for delivering high-quality customer service and achieving business objectives.
This challenging role requires a strong understanding of customer needs and expectations, as well as excellent communication and interpersonal skills.
About the Role:
The successful candidate will be responsible for managing a team of customer-facing representatives and providing coaching and guidance to ensure they meet their targets and KPIs.
You will also be accountable for analyzing data to identify trends and areas for improvement and developing strategies to enhance customer satisfaction and loyalty.
Qualifications and Experience:
- Matric qualification required.
- Management-related qualification advantageous.
- Minimum two years of management experience.
- Proven track record of achieving business results.
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