Healthcare Operations Manager
1 week ago
About Us
Intercare Group is a dynamic healthcare company dedicated to providing value-based healthcare services. Our purpose is to make people feel better, guided by our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation.
We are seeking an exceptional Practice Manager who will be responsible for managing the business unit in its entirety. This role requires a client-centric individual with a strong focus on goal achievement, self-motivation, and ambition.
The successful candidate will have a proven track record of managing diverse relationships with stakeholders, driven by best practice patient satisfaction and business values. With a focus on all aspects of quality, staff and patient experience, we need strategic business partners to enhance market leadership and brand awareness.
- Build and manage relationships between Health Professionals and the Company.
- Implement processes that ensure customer satisfaction.
- Identify improvement areas and implement initiatives to maintain high levels of customer service.
- Maintain sound operational practices aligned with the operating model of the Organisation.
- Demonstrate overall management of activities and services in the branch in accordance with relevant legislation and the Company's policies and procedures.
- Support and drive national operational initiatives and projects to ensure continued productivity.
- Facilitate revised operational processes using sound change management principles.
- Initiate best operating practices in line with policies and procedures.
- Ensure resources are available to provide a productive work environment.
- Adhere to monthly and annual deadlines.
- Communicate changes and initiatives proactively to key stakeholders.
- Ensure adherence to ethical and clinical standards for legislative compliance.
- Provide evidence of overall management of activities and services in accordance with relevant legislation and the Company's policies and procedures.
- Ensure legislative requirements are met for registration purposes.
- Participate in internal audits and corrective actions implemented within 3 months and monitored.
- Develop a local business strategy aligned to the national operational strategy of the company.
- Continuously monitor and analyze operational costs and turnover.
- Provide timely feedback regarding budgetary deviations.
- Participate in business planning and budgeting processes through identifying trends and areas of improvement.
- Manage operational costs in line with budget.
- Ensure adequate and effective staffing levels.
- Develop team members to ensure business efficiency in conjunction with performance management.
- Support and facilitate Human Capital initiatives and processes including Employee Relations.
- Adjust fixed and variable staff costs to occupancy levels at all times.
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