Healthcare Operations Manager

6 days ago

Pretoria, Gauteng, South Africa Intercare Group Full time

About Us

Intercare Group is a dynamic healthcare company dedicated to providing value-based healthcare services. Our purpose is to make people feel better, guided by our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation.

We are seeking an exceptional Practice Manager who will be responsible for managing the business unit in its entirety. This role requires a client-centric individual with a strong focus on goal achievement, self-motivation, and ambition.

The successful candidate will have a proven track record of managing diverse relationships with stakeholders, driven by best practice patient satisfaction and business values. With a focus on all aspects of quality, staff and patient experience, we need strategic business partners to enhance market leadership and brand awareness.

  • Build and manage relationships between Health Professionals and the Company.
  • Implement processes that ensure customer satisfaction.
  • Identify improvement areas and implement initiatives to maintain high levels of customer service.
  • Maintain sound operational practices aligned with the operating model of the Organisation.
  • Demonstrate overall management of activities and services in the branch in accordance with relevant legislation and the Company's policies and procedures.
  • Support and drive national operational initiatives and projects to ensure continued productivity.
  • Facilitate revised operational processes using sound change management principles.
  • Initiate best operating practices in line with policies and procedures.
  • Ensure resources are available to provide a productive work environment.
  • Adhere to monthly and annual deadlines.
  • Communicate changes and initiatives proactively to key stakeholders.
  • Ensure adherence to ethical and clinical standards for legislative compliance.
  • Provide evidence of overall management of activities and services in accordance with relevant legislation and the Company's policies and procedures.
  • Ensure legislative requirements are met for registration purposes.
  • Participate in internal audits and corrective actions implemented within 3 months and monitored.
  • Develop a local business strategy aligned to the national operational strategy of the company.
  • Continuously monitor and analyze operational costs and turnover.
  • Provide timely feedback regarding budgetary deviations.
  • Participate in business planning and budgeting processes through identifying trends and areas of improvement.
  • Manage operational costs in line with budget.
  • Ensure adequate and effective staffing levels.
  • Develop team members to ensure business efficiency in conjunction with performance management.
  • Support and facilitate Human Capital initiatives and processes including Employee Relations.
  • Adjust fixed and variable staff costs to occupancy levels at all times.

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