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Product Owner: Experience Transformation

1 week ago

Sandton, South Africa Toyota SA Full time

The Future Toyota Department is seeking a highly skilled Product Owner to lead the development of customer experience systems. As a key member of our team, you will play a crucial role in ensuring that our products meet the evolving needs of our customers.

This position is based in Johannesburg and reports directly to the Manager After Sales Systems. You will be responsible for co-ordinating the development of systems, analyzing business needs, and liaising between business and third parties across projects.

  • Key Performance Areas:
  • Supporting, maintaining, and managing key dealer systems, mainly focusing on customer experience systems.
  • Collaborating with stakeholders to understand business goals and requirements and translate them into project requirements.
  • Conducting requirement elicitation sessions, documenting detailed business requirements, process flows, and functional specifications.
  • Working closely with the development teams to ensure the delivery of high-quality projects.
  • Acting as the primary point of contact between development teams and stakeholders. Communicating updates, project timelines, and progress effectively and advocating for the customer in all project discussions and decisions.
  • Executing digital strategies that align with business objectives and enhance the overall user experience.
  • Gathering and incorporating stakeholder feedback into the development cycle.
  • Analysing market trends, customer feedback, and competitive landscape to inform decision-making.
  • Developing project plans, timelines, and budgets in collaboration with stakeholders and tracking project performance against objectives.
  • Managing the end-to-end project lifecycle, including initiation, planning, execution, monitoring, and closure.
  • Coordination (meetings & events).

Qualifications and Experience:

  • NQF Level 7 qualification in Information technology or equivalent qualification.
  • At least 3 years' industry experience (i.e. product owner, business analysis or project management would be advantageous).
  • Customer experience systems knowledge and experience – advantageous
  • Automotive industry knowledge and experience – advantageous.
  • Excellent verbal and written skills with ability to communicate at different levels.
  • Ability to manage various tasks with multiple time spans concurrently, respond to and manage changing priorities.