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Customer Service Professional
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Welcome to Emporium Human Capital, where we pride ourselves on delivering exceptional customer experiences. As a Hotel Receptionist, you will play a crucial role in ensuring our guests feel welcome and supported throughout their stay.
Key Responsibilities:
- Provide top-notch customer service, addressing guest inquiries and resolving issues promptly and professionally.
- Efficiently manage the check-in and check-out process, handling payments and maintaining accurate records.
- Utilize telephones, emails, and reservations systems to ensure seamless communication with guests and other departments.
Requirements:
- Proven experience in customer-facing roles, with excellent verbal and written communication skills.
- High level of proficiency in English, both spoken and written.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Previous experience in hospitality, reception, or administration is highly desirable.
At Emporium Human Capital, we value teamwork and collaboration. If you are passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply for this exciting opportunity.
