Pharmaceutical Care Specialist
4 days ago
Job Overview:
We are seeking a highly skilled and experienced Pharmaceutical Care Specialist to join our team at Clicks Group Limited. As a key member of our dispensary team, you will be responsible for providing exceptional patient care services while adhering to our Standard Operating Plans (SOPs).
Key Responsibilities:
- Interacting with Customers: You will interact with customers in a professional manner, maintaining strict confidentiality within SOP and agreed timelines.
- Script Administration: Accurate and complete handling of all profiles worked on, including administration of scripts and related claiming/capturing procedures.
- Healthcare Professionals: Interact with healthcare professionals as needed, ensuring seamless communication and collaboration.
- Problem Solving: Address customer queries and resolve issues efficiently, demonstrating strong problem-solving skills and follow-up capabilities.
Requirements:
- SAPC Knowledge: Sound knowledge of SAPC and relevant legal requirements.
- Chronic Authorization Process: Comprehensive understanding of the chronic authorization process and procedures.
- Customer Service Orientation: Strong customer service orientation, with a focus on delivering exceptional patient satisfaction.
- Ethical Working Practice: Demonstrated ethical working practice and compliance with company policies.
About Our Team:
Our team is committed to delivering high-quality patient care services while upholding our core values of integrity, respect, and empathy. We believe in fostering a positive and inclusive work environment that encourages growth, development, and teamwork.
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