Pharmaceutical Care Specialist

4 days ago


Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Job Overview:

We are seeking a highly skilled and experienced Pharmaceutical Care Specialist to join our team at Clicks Group Limited. As a key member of our dispensary team, you will be responsible for providing exceptional patient care services while adhering to our Standard Operating Plans (SOPs).

Key Responsibilities:

  1. Interacting with Customers: You will interact with customers in a professional manner, maintaining strict confidentiality within SOP and agreed timelines.
  2. Script Administration: Accurate and complete handling of all profiles worked on, including administration of scripts and related claiming/capturing procedures.
  3. Healthcare Professionals: Interact with healthcare professionals as needed, ensuring seamless communication and collaboration.
  4. Problem Solving: Address customer queries and resolve issues efficiently, demonstrating strong problem-solving skills and follow-up capabilities.

Requirements:

  • SAPC Knowledge: Sound knowledge of SAPC and relevant legal requirements.
  • Chronic Authorization Process: Comprehensive understanding of the chronic authorization process and procedures.
  • Customer Service Orientation: Strong customer service orientation, with a focus on delivering exceptional patient satisfaction.
  • Ethical Working Practice: Demonstrated ethical working practice and compliance with company policies.

About Our Team:

Our team is committed to delivering high-quality patient care services while upholding our core values of integrity, respect, and empathy. We believe in fostering a positive and inclusive work environment that encourages growth, development, and teamwork.



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