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System Resolution Expert

3 weeks ago

Durban, KwaZulu-Natal, South Africa BET Software Full time
Join Our Team

BET Software is a leading technology company that provides innovative solutions to businesses around the world. We are seeking a highly skilled System Resolution Expert to join our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional support to our customers.

Key Responsibilities:
  • Manage the incident queue for third-line escalation, triage, and re-prioritisation
  • Alert teams about major downtime or maintenance and ensure resolution
  • Test websites and systems to identify and resolve functionality, performance, and usability issues
  • Monitor dashboards and system alerts for proactive issue resolution
Requirements:
  • Matric 1-2 years experience in an Application Support environment
  • Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma)
  • ITIL Certifications (Advantageous)
  • Microsoft Certifications (Advantageous)
  • Experience with service-level agreements and ticket management tools