Non-Motor Desktop Assessor Specialist

2 weeks ago


Roodepoort, Gauteng, South Africa Santam Insurance Full time
Job Title: Non-Motor Desktop Assessor Specialist

Salary Range: R400,000 - R600,000 per annum (dependent on experience)

Job Description:

This role is responsible for coordinating and overseeing the management of non-motor claims from start to end.

  • The Claims Service Consultant/Desktop Assessor will be responsible for the full quantum and merit process, including receiving claims, facilitating resolution, and processing claims to relevant pipelines.
  • They will also be responsible for proactive identification of fraudulent cases and recovery potential, as well as investigating the merit of claims against received information.
  • Additionally, they will appoint specialists, negotiate and authorize settlements, interact with external parties to validate merits, and provide regular feedback to clients.
Key Responsibilities:
  • Receive claim and facilitate resolution
  • Manage claims process from start to end
  • Proactively identify fraudulent cases and recovery potential
  • Investigate merit of claims against received information
  • Appoint specialists and negotiate settlements
  • Interact with external parties to validate merits
  • Provide regular feedback to clients
Qualifications and Experience:
  • Grade 12/Matric
  • An insurance qualification is recommended
  • 3 years' experience in short-term claims environment with focus on commercial and personal lines
  • Computer literacy (MS Word, MS Excel, and MS PowerPoint – Intermediate level)
Skills and Personal Attributes:
  • Assertiveness skills
  • Service-driven
  • Attention to detail
  • Good communication (verbal & written)
  • Negotiation skills


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