Service Management Professional
2 weeks ago
We are seeking a highly skilled Service Manager to join our team. As a key member of our Service Department, you will play a critical role in driving our team's success and delivering exceptional customer experiences.
About the Job:
This is a unique opportunity to work with a leading premium automotive organisation and contribute to the growth and development of our Service Department. You will have the chance to lead a talented team, develop your technical expertise, and make a real impact on our customers' lives.
Key Responsibilities:
- Operational Leadership: You will oversee daily operations in the Service Department, ensuring efficient workflows and adherence to high-quality standards.
- Team Management: You will lead, mentor, and develop a team of service advisors, technicians, and support staff, fostering a culture of excellence and continuous improvement.
- Customer Satisfaction: Your primary goal will be to ensure exceptional customer service by addressing client needs promptly and effectively, maintaining our reputation for quality.
- Performance Monitoring: You will manage departmental KPIs, including sales targets, productivity, and cost control, to achieve organisational goals.
- Compliance and Quality Assurance: You will ensure all service operations comply with safety regulations and global quality standards.
- Process Improvement: By analysing service reports and customer feedback, you will identify areas for improvement and implement effective solutions.
Qualifications and Experience:
- Educational Background: A degree in Mechanical or Automotive Engineering or a related field is essential, preferably from a graduate programme.
- Professional Experience: 3-5 years of experience in a service management role within the automotive industry, preferably with premium brands, is required.
- Technical Expertise: A strong understanding of automotive service processes, repairs, and maintenance, with a mechanical engineering perspective, is crucial.
- Leadership Skills: Proven ability to lead and develop teams, with excellent communication and interpersonal skills, is necessary.
- Analytical Abilities: Strong problem-solving skills and the ability to analyse data to drive performance improvements are essential.
- Customer Focus: A commitment to delivering superior customer service and maintaining high satisfaction levels is vital.
- Additional Requirements: A valid driver's license is mandatory.
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