Supply Chain Business Developer
4 days ago
Job Position
The Transportation Account Specialist will play a pivotal role in managing designated key accounts and driving growth in the assigned portfolio at Global Corporate Advisory Services. This position requires strong communication and organizational skills to ensure seamless customer management.
Duties and Responsibilities
- Maintain and update CRM system (MS Dynamics).
- Provide excellent customer service by addressing queries and resolving issues with operations.
- Compile estimates when necessary and attend daily meetings with operations to enhance customer satisfaction.
- Monitor communication and distribution of status reports to maintain transparency.
- Support operations with 'out-of-ordinary' freight requirements.
- Conduct weekly operational meetings with customers.
- Identify opportunities for extension business growth, insurance, and customs consultancy services.
- Focus on customer requirements and drive continuous improvements.
- Attend to stakeholder queries and requests.
- Update SOP's and CIT documents.
- Bolster branch culture.
- Cover fellow employee's desk during absence.
- Manage customer tenders and RFQ's.
- Coordinate quarterly ROIC with feedback.
- Oversee annual price increase process.
Experience and Qualifications
- Intermediate proficiency in Microsoft Office Suite.
- A minimum of 2 years' experience in Freight Forwarding environment end-to-end process.
- A minimum of 2 years experience working in a client retention capacity.
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