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Technical Support Expert

1 week ago

Cape Town, Western Cape, South Africa Amazon Full time

**Job Description**

You will be primarily responsible for solving customer cases through various contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

Key job responsibilities include:

  • Solving customer cases through telephone, email, and web/live chat
  • Applying advanced troubleshooting techniques to provide tailored solutions
  • Working with customers to dive deep into the root cause of an issue

You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.