Project Coordinator
3 days ago
**Job Description**
We are seeking a highly organised and analytical individual to join our team as a Journey Manager. This role will be responsible for overseeing the successful planning, implementation, and continued rollout of our customised learning solutions.
The ideal candidate will have a proven track record in programme/project coordination, excellent communication skills, and the ability to work independently while also possessing a strong sense of teamwork. They should also be able to think quickly and act decisively, while demonstrating strong critical thinking skills for effective problem solving.
In this role, you will be responsible for developing timelines and schedules for the completion of programmes, tracking progress, and ensuring all tasks and milestones are met without any oversight. You will also own programme deliverables as assigned by the project leader against the project plan and cultivate a teamwork-driven atmosphere and collaborate seamlessly with colleagues from various business areas and geographic locations.
As a Journey Manager, you will oversee the execution of client programmes, including scheduling, resourcing, and management of all learning platforms. You will monitor and track participant progress across different programmes, ensuring timely completion of assigned participant tasks/activities and other milestones.
You will also organise periodic review sessions with account managers, learning facilitators, and clients to evaluate progress, gather feedback, and make necessary adjustments. Additionally, you will monitor support inboxes, client support inquiries, and issue resolution exceeding client expectations and partner and communicate with client and internal account teams to put forward recommendations for process improvement that could benefit the client and team satisfaction.
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