Hotel Reservation Expert

We are HR Genie, a renowned hospitality group committed to excellence. We're seeking an exceptional Hotel Reservation Expert to join our team at The Vineyard Hotel in Cape Town.

As a Hotel Reservation Expert, you will play a vital role in maximising room revenue through efficient reservation handling, daily follow-ups, and confirmation of bookings. Your primary responsibility will be to process reservations, cancellations, and changes accurately and efficiently using Opera software.

You will also ensure detailed billing instructions are added to bookings, monitor availability, and manage overbooking situations while meeting all special requests and requirements. Additionally, you will prepare reports on reservation activity and provide exceptional customer service to clients.

The ideal candidate will have a Matric Certificate with a Hotel Diploma or Degree and a minimum of 3 years of experience in a similar position in a 4*/5* establishment. You should possess a basic understanding of revenue management and be able to implement yield management principles. Proficiency in MS Office, Opera, GDS Operating systems, and website intranets is essential.

Your excellent communication skills, customer-focused approach, and teamwork capabilities will ensure exceptional service delivery. You will demonstrate your reliability, adaptability, and commercial drive to achieve business goals while working under pressure to deliver outstanding results.

This role offers a competitive salary, estimated around R45,000 - R60,000 per month, depending on experience, as well as comprehensive benefits, including medical aid, retirement, and disability funding. If you are a motivated and detail-oriented individual who excels in planning and organising tasks, we encourage you to apply for this exciting opportunity.