Insurance Operations Manager

4 days ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time
Job Description

Santam Insurance is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company with a passion for delivering insurance excellence.

We are seeking a Sales Team Manager to lead our Commercial Portfolio Management team based in Parktown. The successful candidate will manage a team of commercial insurance consultants, ensuring they consistently deliver exceptional customer experiences.

Key Responsibilities
  • Lead a high-performing team to achieve sales targets and excellent customer satisfaction.
  • Mentor and develop team members to enhance their knowledge and skills.
  • Stay up-to-date with all aspects of our products, systems, and processes to provide expert support to the team.
  • Foster a culture of collaboration and knowledge sharing across teams to drive performance and customer experience improvement.
Requirements
  • Matric (Grade 12) or equivalent qualification.
  • 2-3 years' experience in people management, preferably in an operational environment.
  • FAIS compliance (NQF Level 4) – with credits in commercial lines.
Preferred Skills
  • Coaching, quality, and compliance.
  • Reporting and communication.
  • Management of employees.


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