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Mobile Services Administrator

3 weeks ago

Sandton, South Africa Torch Telecom Lifecycle Management Full time
About the Role

In this exciting opportunity as an IT Lifecycle Manager at Torch Telecom Lifecycle Management, you will be responsible for managing and coordinating all mobile processes and services for our clients.

Key Responsibilities
  • Completing monthly mobile billing to ensure accurate costs are linked to the correct end users.
  • Maintaining and updating mobile numbers on SAP linked to active employees.
  • Aligning client mobile master data with current network operators' data.
  • Driving mobile policies and operations with regional administrators.
  • Ensuring service requests are managed and dealt with timeously.
  • Administering mobile hardware procurement and repairs.
  • Stock record keeping of international travelling modems and eSIMs.
  • Focusing on service and operational improvement.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Advanced Excel skills.
  • Microsoft Office proficiency.
  • SAP software understanding.
  • Basic mobile GSM understanding.
  • At least 5 years of administrative or client service experience.
What We Offer
  • R20 - R25k gross per month.
  • Annual profit share bonus.
  • 20 days annual leave.
  • 'Free' leave on your child's birthday.