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Client Experience Specialist

3 weeks ago

Randburg, Gauteng, South Africa Fnb Namibia Full time

Client Experience Specialist

Fnb Namibia is seeking a Client Experience Specialist to join our team and deliver exceptional service to our clients.

The successful candidate will be responsible for building and maintaining strong relationships with our internal and external stakeholders, as well as providing customers with relevant information to keep them informed of products and service options.

The ideal candidate will have a relevant Bachelor's Degree or Diploma and at least 2-5 years' experience within Financial Services (Asset Management). They should possess excellent communication and interpersonal skills, as well as the ability to work under pressure and meet deadlines.

We offer a challenging working environment, opportunities to network and collaborate, and the chance to innovate and grow with our organization. If you are a motivated and client-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Build and maintain strong relationships with our internal and external stakeholders.
  • Provide customers with relevant information to keep them informed of products and service options via correspondence and telephonically.
  • Attend to client requests, incidents, and queries, acting speedily to reach resolution within the stipulated SLA, and capturing query details accurately for future reference.

Requirements:

  • Relevant Bachelor's Degree or Diploma.
  • At least 2-5 years' experience within Financial Services (Asset Management).