Technical Solutions Expert

3 weeks ago


Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time
Job Description

We are seeking a skilled Technical Solutions Expert to join our team at Black Pen Recruitment. This role will involve managing technical relationships with merchants, guiding them through the implementation process, and troubleshooting technical issues.

About the Role

This is a full-time/permanent position that offers a unique opportunity to work with cutting-edge payment technology. The ideal candidate will have hands-on experience with APIs, technical troubleshooting, and excellent communication skills.

Responsibilities
  • Serve as the primary technical point of contact for merchants, managing relationships and addressing their needs.
  • Guide merchants through the implementation process, including API integration, system configuration, and testing.
  • Proactively identify opportunities for merchants to optimise their use of our client's platform and achieve business goals.
  • Troubleshoot and resolve technical issues, collaborating with internal teams as needed.
  • Conduct training sessions and provide ongoing technical support to merchants post-implementation.
  • Monitor merchant performance metrics, identifying trends and providing insights for improvement.
  • Advocate for merchant needs within our client, providing feedback to product and development teams to enhance the platform.
  • Create and maintain technical documentation, such as integration guides and FAQs, to support merchant success.
  • Manage escalations for critical issues, ensuring timely resolution and clear communication with stakeholders.
About Us

Black Pen Recruitment is a fast-growing fintech company focused on providing seamless payment solutions to businesses around the globe. We offer a dynamic and supportive environment where you can build technical and client management expertise while working on impactful projects.

Requirements
  • 3 years of proven experience working in a similar role.
  • Proven experience in a technical client-facing role, such as Technical Account Manager or Solutions Engineer.
  • Strong knowledge of APIs (e.g., RESTful APIs), including integration and troubleshooting experience.
  • Familiarity with coding languages such as C#, JavaScript, Python, or Ruby.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
About You

The ideal candidate will be technically skilled, customer-focused, collaborative, and proactive. You will thrive on finding creative solutions to complex problems and enjoy tackling technical challenges.

What We Offer
  • A competitive salary of approximately $85,000 per year.
  • The opportunity to work at a fast-growing fintech company with cutting-edge payment technology.
  • Collaborate with dynamic and talented teams in a supportive environment.


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