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Client Success Manager

3 weeks ago


Randburg, Gauteng, South Africa Careers Full time

We're looking for a talented Digital Client Strategist to join our team and help drive success for our clients through impactful strategies.

About the Role:

This role plays a key part in developing and executing digital strategies that support our eyecare clients in achieving their business goals.

Key Responsibilities:
  • Digital Strategy Development: Develop and execute digital strategies that drive growth, increase patient engagement, and contribute to our clients' long-term success.
  • Client Relationship Management: Serve as the main point of contact for assigned clients, ensuring their needs are met and providing proactive solutions.
  • Cross-Functional Collaboration: Collaborate with internal teams to ensure seamless strategy execution and cultivate strong, long-term relationships with clients.
  • Performance Monitoring & Optimization: Monitor client performance using tools like Google Analytics and CRM systems, and refine strategies based on data insights.
Key Skills & Experience:
  • Client Strategy Development: Proven ability to manage client relationships, develop strategies, and use performance data for optimization.
  • Relationship Management: Demonstrated success in building and nurturing strong client relationships.
  • Data-Driven Decision Making: Comfortable using digital tools to refine strategies and optimize client performance.
  • Project Management: Skilled in managing multiple projects simultaneously, ensuring timely delivery and high client satisfaction.