Relationship Building Specialist

3 days ago


Pretoria, Gauteng, South Africa Blueion Support Services Full time

Blueion Support Services is seeking a highly skilled Gaming Experience Enhancer to join our team. As a key member of our support staff, you will be responsible for enhancing the gaming experience of our clients through effective communication and problem-solving.

Key Responsibilities:

  1. Provide top-notch customer service to ensure client satisfaction and loyalty.
  2. Develop and maintain a deep understanding of our products and services to provide accurate information and support to clients.
  3. Collaborate with the sales team to promote new registrations and conversions.
  4. Utilize negotiation skills to resolve conflicts and ensure client satisfaction.

Minimum Requirements:

  1. Tertiary education preferred.
  2. At least 1-3 years of experience in a call center environment, including night shifts.
  3. Knowledge of customer service principles and practices.
  4. Numeric, oral, and written language applications (30+ wpm).
  5. Excellent negotiation and relationship building skills.

Key Competencies:

  1. Vibrant and passionate approach to work.
  2. Proactive and self-motivated attitude.
  3. Strong team spirit.
  4. Ability to adapt to changing situations.
  5. Attention to detail and accuracy.

Desired Skills:

  1. Customer Service Agent
  2. Customer Service Principles
  3. Fluent in English
  4. Negotiation skills
  5. Relationship building
  6. Client retention
  7. Product knowledge
  8. Sales background


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