Shipboard Service Director

7 days ago


Cape Town, Western Cape, South Africa Crew Life at Sea Full time

Crew Life at Sea is seeking a dedicated professional to fill the role of Shipboard Service Director.

About the Position

This role is critical in ensuring that our guests receive exceptional service and experience throughout their stay on board.

Key Responsibilities:
  • Oversee the daily operations of the stewarding department, including leading and managing the stewarding team.
  • Develop and implement effective cleaning schedules and procedures to maximize efficiency and quality.
  • Collaborate with other departments to ensure seamless communication and effective teamwork.
  • Monitor and control inventory levels of cleaning supplies and equipment.
  • Respond to guest complaints and concerns related to cleanliness.
  • Provide coaching and guidance to stewards to enhance their skills and performance.
  • Drive business growth and improvement initiatives through collaboration with the management team.
Requirements:

To succeed in this role, you should possess:

  • A minimum of 2 years of experience in a supervisory position within the hospitality or cruise industry.
  • Proven leadership and communication skills.
  • Ability to work collaboratively with others to achieve common goals.
  • Strong problem-solving and analytical skills.
  • Knowledge of health and safety regulations and standards.
  • Flexibility to adapt to changing circumstances and priorities.
  • Fluency in English, both written and verbal.
  • Ability to obtain necessary certifications and clear background checks.


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