Sales Team Lead and Store Ambassador

3 days ago


Cape Town, Western Cape, South Africa SKHN Solutions Full time
About the Job

The Sales Team Lead and Store Ambassador role at SKHN Solutions is an exciting opportunity for an experienced retail professional to lead our sales team and create a welcoming store atmosphere. As the face of our store, you will be responsible for providing exceptional customer service, managing inventory levels, and driving customer engagement through effective marketing strategies.

Key Responsibilities:
  1. Leading the Sales Team:
    • Recruit, train, and develop high-performing sales staff.
    • Provide coaching and guidance to improve sales performance.
    • Lead by example and demonstrate exceptional customer service skills.
  2. Managing Inventory Levels:
    • Conduct regular stock checks to identify opportunities for improvement.
    • Coordinate restocking with suppliers to ensure optimal inventory levels.
    • Ensure all products are correctly labeled and compliant with regulations.
  3. Store Operations & Compliance:
    • Oversee the opening and closing of the store according to schedule.
    • Ensure the store adheres to local regulations and company policies.
    • Maintain a clean, organized, and safe working environment.
    • Report any operational, security, or compliance issues promptly.
  4. Marketing & Promotions:
    • Collaborate with the marketing team to develop in-store promotions and campaigns.
    • Engage with customers on social media and respond to inquiries.
    • Drive customer engagement and store traffic through effective marketing strategies.
  5. Financial Transactions & Reporting:
    • Handle Yoco transactions and other payment methods securely.
    • Maintain accurate records of daily sales and cash handling.
    • Generate reports on store performance, sales trends, and inventory.
  6. Store Presentation & Merchandising:
    • Display products attractively and replenish as needed.
    • Keep the store clean and inviting for customers.
    • Follow brand guidelines for product placement and store aesthetics.

Requirements:

  • 1 year of retail experience (preferably in a customer-facing role).
  • Excellent communication, leadership, and problem-solving skills.
  • Strong organizational and time management skills.
  • Knowledge of inventory management, sales operations, customer service, and basic accounting principles.
  • Ability to work flexible hours, including nights and weekends, as needed.


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