Technical Solutions Specialist
1 week ago
Company Overview:
">Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. With over 30 subsidiaries globally, we offer an extraordinary sales and service coverage in more than 20 countries.
We are committed to the development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Our products are used worldwide across various sectors, including transport, construction, mining, materials handling, and environmental services providers.
Job Description:
">The Application Support Expert increases sales through customer value creation by ensuring the product performs best in a given application, including the pre-sales process. This role identifies the best product fit on different sites with specific methods and applications and defines and optimizes customer-specific solutions in collaboration with the customer.
Main tasks and responsibilities include supporting Sales and customers in defining the best possible product selection and system solution, managing technical work-preparations of sold transport solutions, operating internal help desks, providing technical commercial support, studying operations and products to make informed recommendations for improvements, and ensuring evaluation and integration of customer feedback.
Main Responsibilities:
">- Support Sales and customers in defining the best possible product selection and system solution for their operation;
- Manage 'technical work-preparations' of sold transport solutions, including designs, project folders, proper creation of technical documentation, and quality level;
- Operate internal help desk to answer queries from Sales / customers / product managers / product specialists on technical issues;
- Provide technical commercial support to Sales team;
- Study the operation and product to make informed recommendations for operational, system or product-related improvements;
- Ensure evaluation and integration of customer feedback;
- Provide all necessary product information that may be required in support of sales;
- Responsible for management of various documentation materials, such as construction guidelines, project files, and technical manuals;
- Define and execute trainings for trainers, product managers, and customers (country & dealer level);
- Quality check of equipment going into field;
- Handle warranty claims and ensure prompt and effective resolution;
- Customer training on the job;
- Manage warranty claims accordingly to HYVA guidelines.
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