Operational Excellence Lead

1 week ago


Stellenbosch, Western Cape, South Africa HR Genie Full time

The Head of Product Operations will be responsible for overseeing daily product operations across multiple geographies, maintaining high levels of product uptime, and resolving downtime issues.

Main Objectives

  • To ensure consistent meeting of performance targets and internal SLAs.
  • To maintain effective controls to minimize operational and financial risks.
  • To define, track, and report on key operational metrics.
  • To use data-driven insights to propose and implement product delivery and user experience improvements.

Key Performance Indicators

  • Revenue & Profit Margin : Demonstrate year-over-year growth aligned with company targets.
  • Risk Losses : Maintain effective controls to minimize operational and financial risks.
  • Customer Satisfaction : Ensure high customer satisfaction scores, measured through feedback and product usage.
  • Uptime & Downtime Resolution : Achieve benchmark uptime levels and reduce incident resolution times.


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